Shipping policy

Shipping Policy – My Bath & I

My Bath & I is an international online beauty retailer providing worldwide shipping of professional hair and body care products.

Orders are processed and shipped from our international fulfillment centers located in the United States, Germany and Israel.
All shipments are handled through professional logistics partners to ensure fast, secure and reliable delivery.

We provide full tracking information for all shipments.

Order Processing Time

Orders are processed within 1 to 2 business days before shipment.

Estimated Delivery Time

Items shipped from our United States fulfillment center

Orders fulfilled from our United States location are typically delivered within 1 to 5 business days from the shipment date.
Specific delivery estimates are displayed during checkout depending on the selected shipping method.

Items shipped from international fulfillment centers (Germany and Israel)

Orders fulfilled from our international fulfillment centers in Germany and Israel are typically delivered within 7 to 14 business days from the shipment date.
Delivery times may vary due to customs clearance procedures and international shipping conditions.

International Shipping

We offer worldwide shipping to most international destinations.
Please note that certain products may have shipping restrictions and may not be available for delivery to all countries.

Shipping Costs

Shipping costs vary depending on the item, destination and selected shipping method.
We offer free shipping on select products.
For other items, shipping costs typically range between $0 and $12.
Shipping rates may change based on the weight, size and destination of the order.

Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes and VAT depending on the destination country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Incorrect Shipping Address

Please ensure that the shipping address provided during checkout is complete and accurate.
My Bath & I is not responsible for delivery delays caused by incorrect or incomplete addresses.

Lost, Delayed or Damaged Shipments

If your order is delayed, lost in transit (before delivery) or arrives damaged, please contact our support team at sales@mybathandi.com and we will assist you with tracking, investigation and resolution.

Delivery Signature

Some high-value orders may require a signature upon delivery.

Delivery Confirmation, Liability and Fraud Prevention

All orders are shipped with full tracking.

Once a shipment is marked as delivered by the carrier, including delivery confirmation via tracking number, GPS confirmation, or delivery photo (when available), the order is considered successfully fulfilled.

At this point:

Full responsibility for the package transfers to the customer
My Bath & I has no control over the package
Any claim of non-receipt will be considered invalid if delivery is confirmed

We are not responsible for:

Lost or stolen packages after confirmed delivery
Packages marked as delivered but not received
Packages left unattended at the delivery address

No refunds, replacements, or credits will be issued for orders confirmed as delivered.

Anti-Chargeback Clause

By placing an order, the customer agrees that:

A delivery confirmation from the carrier constitutes valid proof of fulfillment
Claims of “item not received” will not be accepted if tracking shows delivered
Filing a chargeback after confirmed delivery may be considered fraudulent activity

We reserve the right to:

Provide delivery confirmation, IP address, order details, and communication history to the payment provider
Dispute any chargeback with full supporting evidence

Customer Responsibility

Customers are solely responsible for:

Providing a secure delivery location
Ensuring availability to receive the package
Contacting the carrier directly regarding delivery issues

If needed, customers should:

Contact the shipping carrier
File a claim with the carrier
Check with neighbors or building management

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